FAQ (Frequently Asked Questions)
Shipping
How fast is international shipping?
We offer super fast shipping to all mainland countries using DHL Express 3 - 5 day tracked, the fastest and most reliable international service.
All our orders are sent out next day so they reach our customers as soon as possible.
How fast is UK Shipping?
All orders from the UK are transported via Royal Mail's Next Day Special Delivery and come with full tracking, guaranteeing swift and dependable delivery within the UK and Ireland.
Do I have to pay import taxes?
Our cameras are shipped with postage marked and paid, ensuring no import taxes are required upon delivery.
In rare cases, certain countries have strict tax regulations that may necessitate additional fees upon delivery. In such instances, it is the customer's responsibility to cover these costs.
Warranty
Do our cameras come with any warranty?
All our cameras come with a 30 day money back warranty covering any issues or complications with any orders.
Additionally our 16mm cameras come with an extended 60 day warranty to allow time for developing and testing the cameras!
Returns
What is your return policy?
We offer a 30 day no questions asked return policy on all our cameras.
In case of returns, please promptly submit a request via the Contact Us form.
Other common questions?
What is the condition of our cameras?
We take pride in offering the highest-quality vintage cameras. Each camera undergoes a thorough inspection by experienced technicians to ensure they are in excellent working condition before being listed for sale.
Are the film cameras compatible with modern film stocks?
Yes, most of our film cameras are compatible with a wide range of modern film stocks. However, we recommend checking the camera specifications or consulting with our team if you have specific film stock compatibility questions.
How can I care for and maintain my film camera?
We provide basic care and maintenance tips with each camera purchase. Additionally, we offer resources and guidance on proper cleaning, storage, and handling to help prolong the life of your film camera.
Do we provide technical support for our cameras?
Yes, we're here to provide technical support for any questions or issues you have with your film camera. Our team is knowledgeable and available via email during our business hours.
Exchanges
Can i exchange my camera?
We offer exchange's on occasion if you would like a different camera from the store. On select occasions, exchanges are an option for customers looking to switch to a different camera in our inventory.
If you would like to request an exchange please utilize the Contact Us form. Please make sure to provide your order number and reason for the exchange in your message through the form.
Wanting to sell a camera?
Can I trade in or sell my old camera to your store?
We accept trade-ins and purchases of pre-owned cameras. Reach out to us with your camera details for assistance.
For more information on how to trade in or sell your camera, please Contact Us.